Last Updated: September 2026

1. Introduction

NETHALL Technologies Limited ("we", "our", or "us") is committed to safeguarding the privacy of our website visitors, clients, and prospective clients. This policy explains how we collect, store, process, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Depending on your interaction with us, we may collect and process the following information:

  • Contact Inquiries: Full name, business email address, phone number, organization name, headcount, and project details provided via our consultation and contact forms.
  • Client Management & Support Telemetry: For contracted clients, we may process administrative contact records, IP addresses, system logs, and hardware device identifiers necessary to provide Remote Monitoring and Management (RMM), helpdesk ticketing, and cloud infrastructure support.
  • Website Analytics & Technical Data: Browser types, operating systems, referring URLs, and standard server log timestamps to monitor website performance and security.

3. Legal Basis for Processing

We process your personal data under one or more of the following lawful grounds:

  • Contractual Necessity: To deliver IT support agreements, project scoping, and managed service obligations.
  • Legitimate Interests: To respond to inbound business inquiries, safeguard our network security, and maintain the operational integrity of our systems.
  • Legal Compliance: To comply with statutory financial, tax, and regulatory requirements in the United Kingdom.

4. How We Use Your Information

We utilize the collected information strictly for legitimate business purposes:

  • Evaluating IT requirements and delivering structured service proposals.
  • Delivering scheduled support, proactive system patch management, and cloud tenant administration.
  • Internal operational logging, security audit tracking, and fraud prevention.
  • We do not sell, rent, or trade your personal or business data to third-party marketing lists.

5. Third-Party Processors and Cloud Services

In executing our managed services and website operations, data may be processed through trusted enterprise cloud platforms operating under strict data protection agreements:

  • Microsoft 365 & Azure: For identity verification, cloud email dispatch (Microsoft Graph API), and tenant management services.
  • RMM & Security Platforms: Professional tools utilized to monitor endpoint security baselines and deploy critical security updates.

6. Data Retention and Security

We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to satisfy statutory legal and accounting retention periods. We enforce robust technical safeguards—including Multi-Factor Authentication (MFA), role-based least-privilege access controls, and encrypted data transfer—to protect your records from unauthorized disclosure or breach.

7. Your Data Protection Rights

Under UK data protection laws, you retain rights regarding your personal information:

  • The right to request copies of your personal data.
  • The right to rectification of inaccurate or incomplete information.
  • The right to erasure ("right to be forgotten") under specific statutory conditions.
  • The right to restrict or object to the processing of your data.
  • The right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your rights, please reach out to our team:

NETHALL Technologies Limited
Email: info@nethalltech.co.uk
Technical Desk: 0203 761 3803